Tesco case study

Tesco challenged PIVOT to digitise their apprenticeship programme. They wanted to maximise the learning experience with minimal disruption for stores.

Tesco was determined to improve apprenticeship delivery and take proactive action to keep learners on track.

A move from cumbersome paper portfolios to full digital delivery was key to the Tesco business plan. As an approved City & Guilds centre Tesco used their own staff to train and assess the apprenticeship programme. This allowed Tesco to harness in-house knowledge to benefit the entire workforce.

Moving over 3,000 learners to on-line portfolios was the biggest benefit for Tesco. It did away with costly workbooks and simplified complex admin tasks. The Tesco apprenticeship programme produced an 85% overall success rate (compared to a national average of 79%). Apprenticeships have delivered real results – with around a third of successful apprentices going on to further career development.

The greatest benefit to the Tesco balance sheet is increased productivity.

  • 88% of employees who’ve recently completed the programme stated that their job satisfaction had increased as a result.
    Tesco
    Personnel Director
  • Our apprentices tell us they feel more involved, and that exposure to new areas of the store has increased their knowledge, meaning they can add more value to the store operation and to our customers.
    Tesco
    Personnel Director